FAQ

FAQ — Vintage Reverie

1. What types of products does Vintage Reverie offer?

We specialize in vintage-inspired footwear and apparel designed with timeless aesthetics and updated comfort. Every piece is crafted to blend classic silhouettes with modern wearability.

2. Where do you ship?

We currently ship within the United States only.
International shipping may be added in the future as we continue to expand.

3. How long does shipping take?

Our processing time is 1–2 business days.
Once shipped, delivery typically takes:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days

  • Priority Shipping: 1–2 business days

You will receive tracking information via email as soon as your order ships.

4. How can I track my order?

After your order is shipped, you will receive a tracking number by email.
Please allow 24–48 hours for tracking details to update in the carrier’s system.

5. Can I change or cancel my order after placing it?

We can modify or cancel orders within 12 hours of purchase, as long as they have not been processed or shipped.
Please contact us immediately at support@vintagereverie.com for assistance.

6. What if I received the wrong item or a damaged product?

We’re here to help.
If you receive an incorrect or damaged item, contact us within 7 days of delivery with your order number and photos of the issue.
We will quickly arrange a replacement or solution.

7. What is your return policy?

We accept returns within 30 days of delivery for unworn, unused items in their original condition and packaging.
To start a return, please contact our support team for instructions.

8. Do you offer exchanges?

Yes. If you need a different size or style, we’re happy to assist with an exchange as long as the item is still in returnable condition.

9. What if my package is lost or marked as delivered but I didn’t receive it?

If your package shows as delivered but cannot be found:

  1. Check with neighbors or your building’s office

  2. Verify the shipping address on your order

  3. Contact the carrier with your tracking number

  4. Reach out to us — we will assist you in filing a claim

Vintage Reverie is not liable for stolen or misdelivered packages, but we will always try our best to help.

10. How do I contact customer support?

You can reach us anytime at:
📧 support@vintagereverie.com
Our team typically responds within 24 hours during business days.